Knowledge Base

All Articles

Matrix 7.0 Quick Start Guide
Market Watch
Hot Sheets
My Hit Counters
Reverse Prospect
How do I create a CMA?
Contacts
Carts
How to Search
How to use the Map Search
Saved Search
Add/manage columns for your Search Results
Setting up Auto Emails
Concierge Mode
Managing Auto Emails
How does my Client opt back in if they accidentally unsubscribed to Matrix emails?
Troubles receiving emails from Matrix
Matrix Client Portal
Adding a Virtual Tour
Mapping your listing
Setting up Open House
How to use photos from a previous listing
How to use Rural Address and Lake Address
I can't log into Matrix
Matrix won't accept my street address.
Troubles moving and saving photos
Why is my map off-centred?
Error: URL is Old
How long can my listing be Saved as Incomplete
I can't fill in the Location or Neighbourhood field
Print Header and Footer on Every Page
Regina REALTORS - Why can't I see the expiry dates of other listings?
The Save Password feature in my browser doesn’t work
Unable to get into WEBForms® on my iPad/iPhone
When does a listings CDOM reset back to zero?
WEBForms® Legacy Support
How to update the forms in your Transaction Kit for Legacy WEBForms
AuthentiSign Support
DocuSign Support
SupraWEB Support and Resources
What is my Key Serial Number?
How to Assign a Listing to a Keybox
How to Set up your Showing Notifications
eKEY Support and Resources
How to get an Authorization code
Can't update eKEY
XpressKEY Support and Resources
Can I leave my XpressKEY plugged in?
How to I update my XpressKey?
What happens when I go into an area where there’s no cell service with my XpressKey?
Clear Browsing Data
Computer Support - TechHelpline
After-Hours Technical Support
How to an authorization code yourself
External Listing URL
How to change DDF Permissions
How to install Adobe Acrobat Reader
How To Verify & Change Your ISC LogIn Credentials
I can't open my invoice (invoice attached as .dat file)