Sask MLS® Technical Support hours of operations are Monday to Friday from 8:30 a.m. to 4:30 p.m., excluding public holidays.
Please review the resources below if you need technical after-hours assistance.
If you have an issue that requires your association office staff attention, please reach out to your board directly and they will get back to you in the next business day.
After-Hours Matrix Support - AnswerLink
AnswerLink provides support for general Matrix questions, issues such as listing entry, portal questions and client emails.
Monday - Friday from 8:30 a.m. to 8:30 p.m. and Saturday - Sundays from 8:30 a.m. to 3:30 p.m.
Phone: 1 (866) 493-0635
If you have any difficulties or encounter an error on WEBForms®, please contact CREA Member Support. Click here to find the online resource for WEBForms®.
Monday - Friday from 8 a.m. to 8 p.m. Eastern Standard Time.
Phone: 1 (888) 237-7945
Docusign and AuthentiSign support number is available 24/7. Click here find the online resource for how-to-guides, videos, FAQs and articles to help you troubleshoot problems.
DocuSign Support - Phone: 1 (800) 379-9973
AuthentiSign Support - 1 (800) 668-8768
KIMvoice is an automated number that can provide you with an Authorization Code or an Update Code. The Supra Support number will assist you with any questions or technical issues with your eKEY, XpressKEY, and SupraWEB. Click here to find the online resource for Supra Support.
Monday - Sunday from 5 a.m. to 7 p.m. Pacific Time.
Phone: 1 (877) 699-6787
Supra KIMvoice: 1 (888) 968-4032
The Tech Helpline provides support for software, hardware, and many devices like printers or smartphones. Click here to see a list of what they cover.
Monday - Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m.
Phone: 1 (866) 610-8409
Online Chat: http://chat.techhelpline.com/
For emergencies such as a system outage, please contact the emergency department at email@example.com.